Responsible Gaming

Play Smart at wg87 – Safe, Healthy & In Control

At wg87, great entertainment starts with responsibility. We provide self-control tools, betting limits, and full support so every member in Malaysia can enjoy a balanced, stress-free gaming experience.

Deposit Limit Play Time Limit Self-Exclusion 24/7 Support 18+ Protection
18+
Minimum age requirement for all wg87 members
24/7
Dedicated responsible gaming support
6
Self-control tools available in your account
0
Tolerance for problem gambling without seeking help

Self-Control Tools We Provide

Wg87 equips every account with self-management tools that you can activate at any time — no need to contact customer support.

Daily / Weekly Deposit Limit

Set daily, weekly, or monthly deposit limits based on your financial capacity. Limits take effect immediately and can only be increased after a 7-day cooling-off period to ensure responsible decisions.

Gaming Session Time Limit

Limit how long you can play in a single session. Once the time limit is reached, the platform will alert you and automatically end your session — so you never lose track of time without realising it.

Loss Limit

Set the maximum loss amount you are willing to absorb within a set period. Once the limit is reached, your account will be blocked from placing new bets until the next period begins.

Play Break (Cooling-Off)

Choose to take a break from the platform for 24 hours, 7 days, or 30 days. During the break period, you will not be able to login or place any wagers. This gives you space to reassess your playing habits.

Self-Exclusion

If you feel you need to stop completely, you can opt for self-exclusion for a minimum period of 6 months up to permanent. Your account will be blocked and all marketing communications stopped immediately.

Unsubscribe from Promotions

Unsubscribe from all promotional notifications, bonus offers, and marketing emails. Enjoy the platform without pressure from tempting offers that encourage you to play beyond your set limits.

What Is Responsible Gaming?

Responsible gaming means enjoying online wagering as a form of entertainment — not as a way to generate income, escape problems, or fulfil other emotional needs. At wg87, we believe the best gaming experience is one that is controlled, safe, and within your own means.

Malaysia has a growing online gaming community, and we recognise that easy access to entertainment platforms comes with great responsibility. That's why wg87 built this platform with responsible gaming principles at its core — not as an afterthought.

Remember: Wagering should be entertainment only. Never use money you cannot afford to lose — such as bill payments, rent, or family savings.

Wg87's Core Principles in Responsible Gaming

Every design decision on the wg87 platform is guided by four core principles that ensure members' interests are always prioritised:

  • Full transparency — All bonus terms, winning odds, and withdrawal policies are stated clearly and in plain language.
  • Control in the hands of members — Every limit and self-management tool can be activated directly from your account dashboard with no approval wait time.
  • Early detection — Our system monitors unusual betting patterns and will proactively reach out to members if any signs of concern are detected.
  • Easily accessible support — Our dedicated responsible gaming support team is available 24/7 via live chat, and we will never judge you.

How to Activate Self-Control Tools at wg87

Activating self-control tools on wg87 is simple and takes less than two minutes. Follow these steps after logging in to your account:

  • Click on your profile icon at the top right corner of the platform.
  • Select "Account Settings" from the dropdown menu.
  • Navigate to tab "Responsible Gaming" or "Self-Control".
  • Choose the type of limit you want to set — deposit, time, or loss.
  • Enter your preferred limit value and duration, then confirm the changes.

Set limits take effect immediately. If you wish to lower a limit, the change applies right away. However, to increase a limit, a mandatory 7-day cooling-off period applies to ensure the decision is rational and not impulsive.

Available Self-Control Tools

Tools Description Effective Date
Deposit Limit Daily, weekly, or monthly based on your preference Immediately
Loss Limit Maximum loss amount within a set period Immediately
Session Time Limit Maximum playtime per login session Immediately
Play Break 24 hours / 7 days / 30 days — account temporarily suspended Immediately
Self-Exclusion 6 months / 1 year / permanent — account fully closed Immediately
Unsubscribe from Promotions Stop all marketing communications and bonus offers Within 24 hours

Recognising the Signs of Problem Gambling

Problem gambling can affect anyone, regardless of background or income level. Recognising it early is the most important first step. Here are some warning signs to watch out for:

  • Feeling the need to gamble with increasingly larger amounts to experience the same excitement.
  • Feeling restless, irritable, or uncomfortable when unable to gamble.
  • Repeatedly attempting to stop or reduce gambling but failing to do so.
  • Using gambling as a way to escape stress, anxiety, or life problems.
  • Deceiving family members, friends, or employers about gambling activities.
  • Borrowing money, selling assets, or using savings to gamble.
  • Neglecting family, work, or academic responsibilities due to gambling.

Do not wait too long: If you identify two or more of the above signs in yourself or someone you care about, please seek help immediately. Reaching out to wg87 support or a professional assistance organisation is an act of courage, not a sign of weakness.

Child and Youth Protection

Wg87 has a zero-tolerance policy on platform use by individuals under 18 years of age. All new members are required to complete a strict identity verification (KYC) process before making any deposit or placing any bet. This includes MyKad number verification and facial recognition.

If you share a device with younger family members, we recommend the following preventive measures:

  • Always logout of your wg87 account after every play session.
  • Do not save your account password on shared devices.
  • Use parental control features on your device to block access to betting sites.
  • Keep your login credentials secure and out of reach of children.

Mandatory Age Verification: wg87 uses multi-layered age verification technology. Every new account must verify their date of birth and identity before any financial transaction is permitted. Accounts suspected of belonging to underage individuals will be blocked immediately while an investigation is conducted.

Play Within a Set Budget

One of the most important practices in responsible gaming is setting a clear budget before starting a session. Here is a practical guide recommended by wg87 for members in Malaysia:

  • Set your monthly entertainment budget — Treat the budget you set aside for wg87 the same as any other entertainment expense, like a cinema trip or a dinner out. Only use disposable income, never money for essential needs.
  • Do not chase losses — If you have reached today's loss limit, end the session and try again tomorrow. Chasing losses almost always leads to even greater losses.
  • Set a win limit — Just as important as your loss limit, set a win value at which you will stop playing and withdraw your winnings.
  • Avoid playing when you are in an unstable emotional state — Do not gamble when you are angry, sad, stressed, or under the influence of alcohol.

Reminder: No betting strategy or system can guarantee long-term wins. All games on wg87 use a certified Random Number Generator (RNG), meaning every outcome is completely random and unpredictable.

External Help Resources

Wg87 partners with and recommends several professional support organisations that offer assistance to individuals experiencing problem gambling in Malaysia. All services are confidential and free of charge:

  • Kasih Helpline 15999 — A 24-hour counselling and social referral service operated by the Malaysia Department of Social Welfare.
  • Befrienders Kuala Lumpur — Confidential emotional support service for individuals in crisis or emotional distress.
  • Public hospitals and health clinics — Psychiatric and counselling services available at all government hospitals in Malaysia.

If you are not concerned about yourself but worried about someone close to you, please contact wg87 support and we will guide you on the best way to help them.

wg87's Commitment
  • 18+ age verification required for all members
  • Self-control tools active without needing to contact support
  • Proactive monitoring of unhealthy wagering patterns
  • 24/7 non-judgmental emotional support
  • Permanent self-exclusion available upon request
Need Immediate Help?

Our support team is available to assist you at any time. Reach us via live chat within the platform.

Live Chat — Available 24/7
Related Documents

Self-Assessment: Am I Playing Responsibly?

Answer the questions below honestly. If you answer "Yes" to two or more questions, we recommend contacting our support team or activating the self-control tools.

1
Have you ever played longer or spent more than you planned?
2
Have you ever felt the need to hide your gambling activity from family or friends?
3
Have you ever borrowed money or sold belongings to fund your wagering?
4
Do you feel anxious or uncomfortable when unable to gamble for a few days?
5
Have you ever used gambling as a way to forget problems or feelings of sadness?
6
Have you ever tried to stop gambling but failed despite strong intentions?
7
Has gambling affected your relationships with family, work, or your social life?
Result Interpretation
0 – 1 "Yes"
You are playing in a healthy way. Keep using the self-control tools to stay in control.
2 – 3 "Yes"
Early warning signs detected. Consider setting limits and take a break from playing for at least 7 days.
4 or more "Yes"
Please contact wg87 support immediately or activate self-exclusion. Seek professional help from Talian Kasih 15999.
This assessment is an initial guide only and does not replace a professional diagnosis. If you are concerned, please seek expert help.

FAQ – Responsible Gaming

Answers to the most frequently asked questions by wg87 members about responsible gaming.

Login to your wg87 account, then go to Account Settings > Responsible Gaming. There you can set daily, weekly, or monthly deposit limits based on your budget. Limits take effect immediately upon confirmation. If you wish to lower a limit, it applies right away. However, to increase a limit, a mandatory 7-day cooling-off period applies.

Play break is a temporary suspension of 24 hours, 7 days, or 30 days. Once the period ends, your account will be automatically reactivated. Self-exclusion is a more serious measure — your account will be blocked for a minimum period of 6 months, 1 year, or permanently. All marketing communications are stopped immediately. Self-exclusion cannot be reversed before the period ends.

No. Self-exclusion is specifically designed to be irreversible before the set period ends. This protects you from making impulsive decisions during emotionally vulnerable moments. Once the self-exclusion period expires, you will need to contact wg87 support directly and go through a review process before your account is reactivated.

Yes, completely safe. During the self-exclusion period, any balance in your account remains securely held. You may contact wg87 support to process a withdrawal of that balance even while your account is restricted. Our team will handle your withdrawal request following standard procedures.

The wg87 platform uses an automated monitoring system that analyses the wagering patterns of every member. Signals such as a sudden spike in deposit amounts, very long play sessions, or repeated loss-chasing patterns will trigger an internal review. When these patterns are detected, our team will reach out to the member via email or in-platform notification to offer support and information about self-control tools.

Yes, completely. All information you share with the wg87 responsible gaming support team is strictly confidential and fully protected under our Privacy Policy, which complies with Malaysia's Personal Data Protection Act (PDPA). We will not share this information with any third party without your consent.

Join wg87 — Play with Responsible

Wg87 is more than just an entertainment platform. We are a partner who genuinely cares about your well-being. Register today and enjoy a safe, controlled, and enjoyable gaming experience — with a full suite of self-management tools available from day one.

Register a Free Account Login
Mandatory 18+ Age Verification
All members must verify their identity before playing
6 Built-In Self-Control Tools
Activate directly from your account dashboard
24/7 Responsible Support
Our team is here to help, without judgment
Bahasa Melayu